ICT OFFICER II, JOB LEVEL 8: JOB REF HR ICTO-8-2026

 DUTIES AND RESPONSIBILITIES

I. Undertake data management and backup for recovery and retention.

II. Integrate new applications and database systems into the existing ERP System.

III. Undertake activities to ensure the availability of existing Oracle/SQL Server and other operational databases.

IV. Conduct research on current technology trends to identify opportunities for innovation.

V. Implement measures to uphold database integrity and security.

VI. Implement and administer controls for user accounts, permissions, and access rights to ICT systems.

VII. Undertake database server performance assessments and implement the necessary enhancements to achieve seamless operations.

VIII. Undertake troubleshooting of network faults, failures, and anomalies, and implement corrective measures.

IX. Implement strategies for data migration and systems integrations to ensure smooth deployment of new solutions and upgrades.

X. Conduct audit and compliance activities by performing regular reviews, assessments, and documentation to ensure adherence to policies, standards, and regulatory requirements.

XI. Configure network connectivity for ICT resources both internally and externally by setting up, maintaining, and troubleshooting network systems to ensure secure, reliable, and efficient access.

XII. Perform and maintain documentation of network infrastructure, topology, resources, operating procedures, and troubleshooting guidelines.

XIII. Implement Simple Network Management Protocol (SNMP) across all networked devices.

XIV. Perform ICT system maintenance and implement measures to ensure the proper functioning of ICT infrastructure and equipment.

XV. Undertake patches and upgrades, perform inventory updates, and implement information security measures on all ICT equipment.

XVI. Implement and administer the collection and analysis of internal and external ICT customer surveys.

XVII. Undertake network performance testing and provide comprehensive performance statistics and reports.

XVIII. Implement and maintain email, data, application, print, and backups and associated operating systems and software.

XIX. Implement, configure, and maintain servers, including virtualization, operating systems, and associated software.

XX. Undertake server provisioning, performance tuning, and configuration management to ensure optimal functionality, availability, and security.

XXI. Perform regular updates, patches, and backups, and implement measures for high availability and disaster recovery readiness.

XXII. Undertake the operation and administration of on-site and off-site data centers, ensuring their availability, reliability, and security.

XXIII. Undertake the development of interactive web and online platforms to enhance customer service delivery.

XXIV. Build and maintain Digital Content and Digital media using Scripting and other Systems Authoring tool.

XXV. Undertake routine testing of digital platforms and implement fixes to ensure compatibility across all browsers and device types.

XXVI. Undertake debugging, perform troubleshooting, implement modifications, and conduct unit testing of solutions built on web and online platform; and

XXVII. Undertake evaluation of cloud-based applications, hardware, and software at regular intervals to ensure optimal performance, security, and aligned with Bureau’s requirements.

 JOB SPECIFICATIONS (Education, Experience, Knowledge and Skills)

I. Bachelor’s degree in Information technology, computer science or its equivalent and

II. Proficiency certification in web development, networking and system administration.