ICT ASSISTANT III, JOB LEVEL 9: JOB REF HR ICTA-9-2026

 DUTIES AND RESPONSIBILITIES

I. Supporting web and online platforms to enhance customer delivery.

II. Debugging, troubleshooting, modifying and testing of the web and online platforms.

III. Maintaining database, data integrity, security and access control.

IV. Troubleshooting database and network faults, failures, anomalies and institute corrective measures.

V. Generating periodic reports on internet, LAN and WIFI connectivity using the respective firewalls, routers and the wireless controller.

VI. Installing server network changes and outage incidents.

VII. Fixing software and hardware configuration issues for users.

VIII. Updating virus protection software; and

IX. Performing system upgrades following new releases.

 JOB SPECIFICATIONS (Education, Experience, Knowledge and Skills)

I. Diploma in Information Technology, Business IT or its equivalent and

II. Proficiency computers.

OR

I. KCSE mean grade C- or equivalent qualification.

II. Craft Certificate.

III. Four years Relevant work experience where applicable

IV. Proficiency in computer applications; and

V. Fulfil the requirements of Chapter Six of the constitution.